Terms of Service
The rules that govern use of the AgentLabz website and platform — what we provide, what you are responsible for, and how the commercial relationship works.
Effective 14 January 2025 · Last updated 1 August 2026
1. Agreement
These terms form a binding agreement between AgentLabz (Mumbai, India) and the individual or entity accessing agentlabz.tech or the AgentLabz platform. If you accept them for an organisation, you confirm you are authorised to bind it.
2. The service
AgentLabz provides a hosted platform for building, deploying, and operating AI agents — including an agent runtime, retrieval layer, tool connectors, guardrails, and observability. Features described on this website may be in active development; the plan you subscribe to defines what is available to you.
3. Accounts and access
You are responsible for the accuracy of your account details, for safeguarding credentials and API keys, and for all activity under your workspace. Notify us promptly at security@agentlabz.tech if you suspect unauthorised access.
4. Acceptable use
You may not use the platform to break the law; to generate or distribute malware, spam, or deceptive content; to build systems that impersonate a person without disclosure; to infer sensitive characteristics for discriminatory purposes; to attempt to breach isolation between tenants; to reverse engineer or benchmark for a competing service without written consent; or to exceed rate limits by circumventing controls. We may suspend a workspace that puts the platform or other customers at risk, with notice where practicable.
5. Customer data and ownership
You retain all rights to the content you submit. You grant AgentLabz the limited licence needed to host, process, and transmit it in order to run the service. We retain all rights in the platform, its runtime, models we develop, documentation, and brand. Feedback you send us may be used to improve the product without obligation.
6. AI output
Model output is probabilistic and may be incorrect. You are responsible for reviewing output before relying on it in a regulated, financial, medical, legal, or safety-critical decision, and for keeping a human in the loop where the law or your policies require it. We provide citations, guardrails, and audit trails to support that review; they do not replace it.
7. Fees
Paid plans are billed in advance for the subscription term, with usage-based components billed in arrears. Fees exclude taxes, which you are responsible for except where we must collect them. Undisputed overdue amounts may result in suspension after written notice.
8. Trials and previews
Trials, beta features, and preview environments are provided as-is, may change or be withdrawn, and are excluded from any service-level commitment.
9. Confidentiality
Each party will protect the other's non-public information with at least reasonable care and use it only to perform under this agreement. Obligations survive termination for three years, and indefinitely for trade secrets.
10. Warranties and disclaimer
We will provide the service with reasonable skill and care. Except as expressly stated, the service is provided "as is" without implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law.
11. Limitation of liability
Neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Each party's aggregate liability is limited to the fees paid or payable in the twelve months preceding the claim. These limits do not apply to fraud, wilful misconduct, or liability that cannot be limited by law.
12. Term and termination
Either party may terminate for material breach not cured within 30 days of notice. On termination your access ends and, on request within 30 days, we will provide an export of your content before deletion.
13. Governing law
These terms are governed by the laws of India, and the courts of Mumbai, Maharashtra have exclusive jurisdiction, without prejudice to either party seeking injunctive relief elsewhere.
14. Contact
Questions about these terms: legal@agentlabz.tech.
Enterprise engagements are governed by a signed order form and master agreement, which take precedence over these terms where they conflict.