Notes from building AI coworkers.
Architecture, evaluation, deployment, and the unglamorous details that decide whether an agent survives contact with real users.
Featured · AI
What is an AI employee, and how is it different from a chatbot?
A chatbot answers. An AI employee owns an outcome. Here is the architectural difference and why it changes what you can automate.
2026-07-14 · 7 min read
LLMs
Retrieval that actually works: engineering notes on production RAG
Chunk size is rarely the bottleneck. Notes from our own testing on what actually moves retrieval quality.
2026-07-02 · 9 min read
ReadVoice AI
The latency budget of a natural voice agent
Where the milliseconds go in a voice turn, and which parts of the budget are actually worth optimising.
2026-06-21 · 6 min read
ReadAutomation
Automating support without losing customer trust
Deflection rate is a vanity metric if satisfaction falls. A rollout method designed to protect both.
2026-06-09 · 8 min read
ReadEngineering
Designing agent permissions before you design the agent
The blast radius of an autonomous agent is defined entirely by the tools you hand it. Start there.
2026-05-27 · 6 min read
ReadTutorials
Tutorial: scope and ship your first AI employee
A step-by-step walkthrough from an empty workspace to a supervised support employee answering real questions.
2026-04-30 · 10 min read
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