AI Employee · Service
Customer Support Agent
Answers customer questions using company knowledge and can escalate complex issues to humans.
Connect your help centre, resolved tickets, and internal runbooks. The Support Agent answers in your tone, cites the source behind every answer, performs account actions through scoped APIs, and escalates with a written summary whenever confidence is low or policy requires a human.
What it can do
- Grounded answers with citations from your knowledge base
- Multilingual chat, email, and in-app support
- Account actions through scoped, approved tool calls
- Configurable escalation rules and confidence thresholds
- Suggested articles and macros for human agents
- Full conversation and tool-call audit trail
Works with
SlackTeamsGmailNotionZapier